How do I set up 2FA on my new device if I lose my old one?

To set up 2FA on a new phone:

  • If you saved the secret key that was specified on the cryptoplatform when you first set up 2FA, you can enter that secret key into the authenticator application and set up 2FA again.

  • If you did not save the secret key, please contact and we will tell you what you need to do to reset 2FA for your account.
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