If the withdrawal of cryptocurrency / tokens from your account was declined, make sure that:
- withdrawal amount corresponds to the minimum limit;
- you withdraw cryptocurrency to its corresponding wallet address (for example, Bitcoin to a Bitcoin address, USDT (Tether) - ERC-20, XRP - Ripple);
- you have not received a request to provide confimation of ownership of virtual wallet or others to your email;
- the address of the virtual wallet for withdrawal was not used on resources that may be unsafe;
- the withdrawal of tokens of "CX" type is carried out purposely and correctly.