If you received such a request, please send the requested information to support@currency.com.
Depending on the type of your cryptowallet, you can confirm its ownership with one of the following variants:
- screenshot that shows cryptowallet's address and your identity data (email/full name/phone number) in the platform/app interface of your cryptowallet
- video in the MOV/MP4 format that shows cryptowallet's address and your identity data (email/full name/phone number) in the platform/app interface of your cryptowallet
- sign a message with a private key
- confirm a hardware ("cold") cryptowallet
All the information should be recorded in one video or with one screenshot. Please do not show any information in Currency.com's interface.
If your cryptowallet doesn't have KYC or its email is different from the one you used to sign up with Currency.com
The video should reflect authorization to the email that is linked to your cryptowallet and authorization to the email that you used to sign up with Currency.com (all in the interface of the cryptowallet's platform/app).
If your email is not shown fully in the cryptowallet's platform/app
The video should reflect authorization to the cryptowallet's account/app and cryptowallet's address in the interface of its platform/app.
We don't request sharing private keys, seed phrases, or accounts' passwords with us. To confirm ownership of a cryptowallet, you only need to show KYC and cryptowallet's details.